Refund & Cancellation Policy

Last updated: August 2026

This policy applies to Navigo's paid subscription plan, which provides unlimited creation of ad-free shortened links. Navigo does not sell physical goods; there is no shipping, delivery, or physical returns involved in any part of our service.

Summary: If you subscribe and do not use any ad-free link creation within 24 hours of your subscription starting, you are eligible for a full refund. After 24 hours, or as soon as you create even one ad-free link, the subscription is considered used and is non-refundable.

1. Eligibility for Refund

Refund requests must be made within 24 hours of the subscription payment being completed.
The subscriber must not have created any ad-free (no-ads) shortened link using the paid plan during that period.
If both conditions above are met, a full refund will be processed.

2. When Refunds Will Not Be Issued

If more than 24 hours have passed since the subscription payment, regardless of usage.
If the subscriber has created one or more ad-free links at any point during the subscription period, even within the first 24 hours.
For any partial month remaining after a cancellation request made outside the eligibility window described above.

3. How to Request a Refund

To request a refund, use our Contact Us form and select "Refund Request" as the reason, within the eligible window, including your account email and the date of payment. Approved refunds will be processed to the original payment method within 7 business days.

4. Cancelling Your Subscription

You may cancel your subscription at any time through your account settings on the Platform. Cancellation stops future billing but does not, by itself, entitle you to a refund for the current billing period unless the conditions in Section 1 are met.

5. Ad-Supported (Free) Links

Ad-supported link creation is free and not subject to this Refund Policy, as no payment is made for this feature.

6. Changes to This Policy

Navigo may update this Refund & Cancellation Policy from time to time. Continued use of the Platform after changes constitutes acceptance of the revised policy.

7. Contact

For refund requests or questions about this policy, please reach out through the contact details provided on the Platform.